2013 Stevie® Award Winners
The following nominations were named Stevie Award winners in the 7th annual Stevie® Awards for Sales & Customer Service. Placements were announced at the gala awards banquet on February 25 at the Paris Las Vegas Hotel.
♦ Browse Photographs of the Awards Presentations
♦ Download the Program of the 2013 Awards Banquet (PDF)
♦ Watch Video Clips of the Awards Presentations
Senior Sales Executive of the Year
GOLD STEVIE WINNER:
Blinds.com, Houston, TX: Stephen M. Riddell, Chief Operations Officer
SILVER STEVIE WINNERS:
Cebuana Lhuillier Insurance Solutions, Makati City, Philippines: Jean Henri Lhuillier, Chief Executive Officer
Corkcicle, Orlando, FL: Eric Miller, Partner
IBM Energy & Utilities, Armonk, NY: Michael Valocchi, Vice President and Partner, Global Energy and Utilities
BRONZE STEVIE WINNER:
SurePayroll, Inc., Glenview, IL: Rick Gunther, Senior Vice President of Sales and Business Development
Worldwide Sales Executive of the Year
GOLD STEVIE WINNER:
State Street Corp, Boston, MA: George Sullivan, Executive Vice President, Global Alternatives
BRONZE STEVIE WINNER:
Starz Worldwide Distribution, Englewood, CO: Gene George, Executive Vice President, Worldwide Distribution
National Sales Executive of the Year
GOLD STEVIE WINNER:
VMware, Palo Alto, CA: Mark Reynolds, Americas Enablement Director for Sales Strategy and Transformation
SILVER STEVIE WINNERS:
Coverall Health-Based Cleaning System®, Deerfield Beach, FL: Michael Gumiela, Regional VP of Sales
Level 3 Communications, Broomfield, CO: Andrew Crouch, Regional President, North American Sales
Sundance Vacations, Wilkes-Barre, PA: Shane Lewis, Assistant Vice President of Sales
SurePayroll, Inc., Glenview, IL: Jason Copeland, National Sales Senior Manager
VMware, Palo Alto, CA: Steven Coles, VP of Sales
BRONZE STEVIE WINNER:
Videx, Corvallis, OR: James McGowan, Vice President, Sales and Marketing
Sales Director or Manager of the Year
GOLD STEVIE WINNER:
Zions First National Bank, Salt Lake City, UT: Rob Jeppsen, Senior Vice President of Commercial Sales
SILVER STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL: Butch Gunter, Vice President, Site Sales and Marketing
BRONZE STEVIE WINNER:
Starwood Hotels & Resorts, Stamford, CT: Mary Casey, VP Sales
Sales Operations Professional of the Year
GOLD STEVIE WINNER:
SunGard, Wayne, PA: Ken Powell, Vice-President, Global Sales Enablement & Learning
SILVER STEVIE WINNER:
VMware, Palo Alto, CA: Mark Reynolds, Americas Enablement Director for Sales Strategy and Transformation
Sales Training or Education Leader of the Year - Business Services
GOLD STEVIE WINNER:
GOT INFLUENCE?, Barrington, IL: Dan Seidman, CEO
SILVER STEVIE WINNER:
SunGard, Wayne, PA: Ken Powell, Vice-President, Global Sales Enablement & Learning
BRONZE STEVIE WINNERS:
Abbott Medical Optics, Santa Ana, CA: Stephanie Thames-Harris, Director of Global Training and Development
First Data Corp. Atlanta, GA: David Kuhl, Senior Vice President & Chief Learning Officer
Sales Training or Education Leader of the Year - All Other Industries
GOLD STEVIE WINNER:
Forrest Performance Group, Fort Worth, TX: Jason Forrest, Chief Sales Officer
SILVER STEVIE WINNERS:
EE, Hatfield, Hertfordshire, United Kingdom: Michelle Allison, Development Specialist
VMware, Palo Alto, CA: Mark Reynolds, Americas Enablement Director for Sales Strategy and Transformation
Wyndham Vacation Ownership, Orlando, FL: John Wheeler, Director, Sales Training
BRONZE STEVIE WINNER:
Kennametal, Fort Mill, SC: Diane Johnson, Director of Talent & Organizational Effectiveness
Sales Representative of the Year - Computer Hardware & Software
GOLD STEVIE WINNER:
Eloqua, Vienna, VA: Jill Rowley, Eloqueen Sales Rep
SILVER STEVIE WINNER:
Privia LLC, Herndon, VA: Craig Melton, Business Development Manager
BRONZE STEVIE WINNERS:
L-com Inc., North Andover, MA: Jared Harrison, Sales Representative
L-com Inc., North Andover, MA: Mark DeSousa, Sales Representative
Sales Representative of the Year - All Other Industries
GOLD STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL: Kinja Dixon, Sales Representative
SILVER STEVIE WINNERS:
LocumTenens.com, Alpharetta, GA: Alexandra White: Advocating for the Physicians She Serves
Sales Partnerships, Inc., Westminster, CO: Michael Becker, Sales Representative
Sundance Vacations, Wilkes-Barre, PA: Mike Calnon, Sales Representative
BRONZE STEVIE WINNERS:
SurePayroll, Inc., Glenview, IL: Dave Mlotek, Sales Representative
Wyndham Vacation Ownership, Orlando, FL: Rachelle Bivins, Sales Representative
ValueSelling Associates Honorary Award For Outstanding Sales Strategy And Transformation
PRESENTED TO:
VMware, Palo Alto, CA: Mark Reynolds, Americas Enablement Director for Sales Strategy and Transformation
Global Sales Team of the Year
GOLD STEVIE WINNER:
SecurityMetrics, Orem, UT: SecurityMetrics' World Class Sales Team
SILVER STEVIE WINNERS:
Marriott Vacation Club, Orlando, FL: The team’s adaptability to the challenging economy is what makes them a world-class sales team.
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Global Sales Team
BRONZE STEVIE WINNERS:
Eurail Group G.I.E, The Netherlands: Eurail Group Sales Team
Starz WorldWide Distribution, Englewood, CO: Starz WorldWide Distribution Sales Team
National Sales Team of the Year
GOLD STEVIE WINNER:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays National Sales Team
SILVER STEVIE WINNERS:
HomeAway, Austin, TX: HomeAway's National Sales Team
Marriott Vacation Club, Orlando, FL: Marriott Vacation Club – A Focused Team of Sales Professionals
Government Sales Team of the Year
GOLD STEVIE WINNER:
Carahsoft Technology Corp., Reston, VA
Field Sales Team of the Year
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO: Sales Partnerships Inc (SPI) Northeast Expansion
SILVER STEVIE WINNERS:
Henry Schein, Inc, Melville, NY: Henry Schein Field Sales Consultants
NorthStar EMS, Tuscaloosa, AL: Making It Personal
Sundance Vacations, Wilkes-Barre, PA: Sundance Vacations Resort VIP
Wyndham Vacation Ownership, Orlando, FL: The Specialist Presenter Owner Workshop Team
Telesales Team of the Year
GOLD STEVIE WINNER:
Salesify, Redwood City, CA
SILVER STEVIE WINNERS:
Office Depot, Boca Raton, FL: Office Depot's Telephone Account Management Group
VerticalResponse, San Francisco, CA: VerticalResponse Sales Coordinator Team Hits Conversion Sweet Spot
BRONZE STEVIE WINNER:
WNS Global Services, Mumbai, India
Online Sales Team of the Year
GOLD STEVIE WINNER:
Comcast, Philadelphia, PA
BRONZE STEVIE WINNERS:
SurePayroll, Inc., Glenview, IL
TerraCycle, Trenton, NJ
Sales Support Team of the Year
GOLD STEVIE WINNER:
LocumTenens.com, Alpharetta, GA: A Company's Central Nervous System
SILVER STEVIE WINNER:
Marriott Vacation Club, Orlando, FL: Marriott Vacation Club – The Team Championing the Sales Force!
BRONZE STEVIE WINNERS:
Family Heritage Life Insurance Company of America, Cleveland, OH
PACCAR, Inc, Bellevue, WA: PACCAR Parts Sales Support Team
Unitiv's Intelligent Help Desk, Alpharetta, GA: Unitiv's Inside Sales Team
Sales Operations Team of the Year
GOLD STEVIE WINNER:
HomeAway, Austin, TX
SILVER STEVIE WINNERS:
NorthStar EMS, Tuscaloosa, AL: Making It Personal
Sales Partnerships, Inc., Westminster, CO
BRONZE STEVIE WINNERS:
Adaptive Communications, Portsmouth, NH
Family Heritage Life Insurance Company of America, Cleveland, OH
Marriott Vacation Club, Orlando, FL: The Team Championing the Sales Force!
Sales Turnaround of the Year
GOLD STEVIE WINNER:
ESAB Welding & Cutting, Florence, SC: ESAB Cutting is equal to more than the sum of its parts
BRONZE STEVIE WINNERS:
Sales Intellect Company, Chennai, Tamil Nadu, India: Sales Intellect’s Sales Intelligence™
Treeline, Inc., Wakefield, MA: Treeline, Inc.
Sales Growth Achievement of the Year
GOLD STEVIE WINNER:
ProtectCell, Novi, MI: ProtectCell Sales Growth of 99 Percent Due to Team Effort
SILVER STEVIE WINNERS:
Foundation Financial Group, Jacksonville, FL: Diversification of Financial Services to Provide a Plethora of Options to the Company’s Client Base Results in Mammoth Growth
kCura, Chicago, IL: kCura's Sales Growth
Salesify, Redwood City, CA: Salesify Sales Growth Achievement of the Year
Best Use of Technology in Sales
GOLD STEVIE WINNER:
Unilever Turkiye, Istanbul, Turkey: Algida Cabinet Location Tracker - QR
SILVER STEVIE WINNERS:
Heartland Payment Systems, Princeton, NJ: atlas Sales Technology
Unilever Turkiye, Istanbul, Turkey: Algida Touch The Screen Get Your Ice Cream
BRONZE STEVIE WINNERS:
Insphere Insurance Solutions, Inc., North Richland Hills, TX: Increasing CRM Adoption with Mobile Technology
TEB AS, Istanbul, Turkey: TEB Company's Implementation of an Application via Tablet
Demand Generation Program of the Year
GOLD STEVIE WINNER:
Marriott Vacation Club, Orlando, FL: The Explorer Collection: Provides Owners Access to a Broad Variety of Non-traditional Usage Options
BRONZE STEVIE WINNER:
Coverall Health-Based Cleaning System®, Deerfield Beach, FL: Coverall Health-Based Cleaning System Demand Generation Program
Outbound Marketing Program of the Year
GOLD STEVIE WINNER:
Marsh U.S. Consumer, Urbandale, IA: Marsh Price Chopper Voluntary Benefits
BRONZE STEVIE WINNER:
Avaya, Basking Ridge, NJ: Competitive Displacement Campaign
Inbound Marketing Program of the Year
GOLD STEVIE WINNER:
Monitronics International, Dallas, TX: You Have a Mission: ISC West Tradeshow 2012
SILVER STEVIE WINNER:
EnergyCAP, Inc., State College, PA: EnergyCAP, Inc.'s Inbound Marketing Program
BRONZE STEVIE WINNER:
Sundance Vacations, Wilkes-Barre, PA: Inbound Marketing Program
Sales Process of the Year
GOLD STEVIE WINNER:
VMware, Palo Alto, CA: VMware Americas' Sales Process
SILVER STEVIE WINNERS:
SecurityMetrics, Orem, UT: SecurityMetrics' Inside Sales Team
Zions First National Bank, Salt Lake City, UT: Zions Bank 6 Bucket Banker Sales Process
BRONZE STEVIE WINNER:
Nexeo Solutions, The Woodlands, TX: Weekly Growth Review
Sales Training or Coaching Program of the Year
GOLD STEVIE WINNER:
MarketBridge, Bethesda, MD: MarketBridge's Credit Training and Coaching Program for Saks Fifth Avenue/MasterCard
SILVER STEVIE WINNERS:
DHL EXPRESS, Cape Town, Western Cape, South Africa: DHL Express CIS Sales Training Program for SSA
Marriott Vacation Club, Orlando, FL: Our SalesManShip Training Program: Once a Vision, Now a Reality!
BRONZE STEVIE WINNERS:
Best Buy for Business, Minneapolis, MN: Best Buy for Business Sales Training and Coaching Program
CLEARLINK, Salt Lake City, UT: CLEARLINK Employee Development
Richardson, Philadelphia, PA: Bank of America Merchant Services (BAMS) Sales Performance System
Richardson, Philadelphia, PA: Cox Media: Sales Performance System
Richardson, Philadelphia, PA: Stu Hopfensperger, Vice President Sales - Great Lakes Region, Charter Media
Sales Meeting of the Year
GOLD STEVIE WINNER:
Toshiba America Business Solutions, Inc., Irvine, CA: LEAD 2012 National Sales Meeting
Award for Innovation in Sales
GOLD STEVIE WINNER:
Rogers Business Care, Toronto, Canada: Service Team Meets the Sales and Revenue Challenge
SILVER STEVIE WINNERS:
Blinds.com, Houston, TX: Blinds.com Sales Innovations
Ink, London, United Kingdom: Ink Innovation in Sales - The Revolution
Sales Department of the Year - Computer Hardware & Software
GOLD STEVIE WINNER:
EnergyCAP, Inc., State College, PA: EnergyCAP, Inc.'s Sales Program
SILVER STEVIE WINNERS:
kCura, Chicago, IL: kCura's Sales Department
SignUp4, Atlanta, GA: SignUp4 Sales Department
BRONZE STEVIE WINNERS:
L-com Inc., North Andover, MA: L-com's Sales Profession Excellence
Inxmail GmbH, Freiburg, Germany: Inxmail Sales Department
Sales Department of the Year – Hospitality & Tourism
GOLD STEVIE WINNER:
InnLink, Hendersonville, TN: Providing Reservation Services and Revenue Solutions with Superior Service
BRONZE STEVIE WINNERS:
HomeAway, Austin, TX: HomeAway's Sales Department
Marriott Vacation Club, Orlando, FL: A Sales Team that ADJUSTS to Change is a PRODUCTIVE Sales Team.
Sundance Vacations, Wilkes-Barre, PA: Sundance Vacations Sales Department
Sales Department of the Year – All Other Industries
GOLD STEVIE WINNER:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX: PetRays Sales Department
SILVER STEVIE WINNERS:
Casablanca Inc., Ashiya City, Hyogo, Japan: Casablanca's Sales Department
Electronic Payment Systems (EPS), Englewood, CO: EPS National Sales Department New Business Initiative
Road America, Miami, FL: Road America: 2011-2012 Sales Blitz
Zions First National Bank, Salt Lake City, UT: Zions Bank Commercial Banking Team
BRONZE STEVIE WINNER:
Salt Lake County, Salt Lake City, UT: Building a Better Community Through Service to Customers
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
Front-Line Customer Service Professional of the Year - Business & Diversified Services
GOLD STEVIE WINNER:
HomeServe, Stamford, CT: Joe Greco
SILVER STEVIE WINNERS:
AllClear ID, Austin, TX: Juan Colindrez, Investigator
Cactus Communications, Mumbai, India: Kaori Nagatsuka, Customer Service Manager, Payments, Japan
Front-Line Customer Service Professional of the Year - Computer Hardware & Software
GOLD STEVIE WINNER:
Citrix Systems, Fort Lauderdale, FL: Livius Gonzalez, Front-Line Customer Services Professional
BRONZE STEVIE WINNER:
L-com Inc., North Andover, MA: Christina Cruz, Customer Service Representative
Front-Line Customer Service Professional of the Year - Transportation
GOLD STEVIE WINNER:
Delta Air Lines, Inc. Atlanta, GA: Edgar Perez, Atlanta Elite Sales and Service Assist Representative
SILVER STEVIE WINNERS:
Delta Air Lines, Inc. Atlanta, GA: Lavonda Chaney, Tampa Sales and Service Representative
Delta Air Lines, Inc. Atlanta, GA: Michelle Smart, IRC Specialty Sales and Support Representative
Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE WINNER:
Marsh U.S. Consumer, Urbandale, IA: Cheryl Pulley, Customer Service Specialist III
BRONZE STEVIE WINNERS:
Capital One Bank, McLean, VA: Fran Mokonogho, Senior Advocacy Coordinator
EE, Darlington, Durham, Great Britain: Stacey Gowran, Customer Service Advisor
Revima, Caudebec en Caux, Normandy, France: Michel Menn
Stemtech Health Sciences, San Clemente, CA: Brooke Pollastro, Distributor Services Representative
Back-Office Customer Service Professional of the Year
GOLD STEVIE WINNER:
VIZIO, Inc., Irvine, CA: VIZIO's Rose Ann King - Customer Service Royalty
SILVER STEVIE WINNER:
Marsh U.S. Consumer, Urbandale, IA: Elizabeth Bauman, Client Service Analyst
BRONZE STEVIE WINNER:
Symbiose Communication, Longueuil, QC, Canada: Catherine Gauthier, Human Resource Manager
Young Customer Service Professional of the Year
GOLD STEVIE WINNER:
FedEx TechConnect, Memphis, TN: Markisha L. Williams, Customer Service Engineer
SILVER STEVIE WINNERS:
EE, Hatfield, Hertfordshire, United Kingdom: Chris Essler, Small Business Team Leader
ONTRAPORT, Santa Barbara, CA: Sean Cuevas, Customer Service Manager
BRONZE STEVIE WINNERS:
DHL EXPRESS, Mexico City, Mexico: Rolfi Diaz, Young Customer Service Professional
Symbiose Communication, Longueuil, QC, Canada: Catherine Gauthier, The bright future of CCC through Gen Y
Unitiv's Intelligent Help Desk, Alpharetta, GA: Matt Schreiner, Client Support Specialist
VIZIO, Inc., Irvine, CA: VIZIO's Bryna Sanchez - Genuinely Cares
Customer Service Manager of the Year
GOLD STEVIE WINNER:
Best Western International, Phoenix, AZ: Daniel Guerrera, Customer Service Manager
BRONZE STEVIE WINNERS:
Campaign Group Pty Ltd, Sunshine Coast, QLD, Australia: Rebecca Grisman, Managing Director & Client Services Manager
EE, Hatfield, Hertfordshire, United Kingdom: Jakki Livingstone, Small Business Team Leader
Safelite AutoGlass, Columbus, OH: Steve Parker, Las Vegas General Manager
Customer Service Leader of the Year
GOLD STEVIE WINNER:
TATA Motors Ltd, Mumbai, Maharashtra, India: Sanjeev Garg, Global Head, Customer Care
BRONZE STEVIE WINNERS:
Avion Pharmaceuticals, Alpharetta, GA: Ben Burgess, Business Development Manager
Cebuana Lhuillier Insurance Solutions, Makati City, Philippines: Jean Henri Lhuillier: Driven by Passion to Serve and Excel
Unitiv's Intelligent Help Desk, Alpharetta, GA: Meredith Estep, Vice President Client Services
UpToDate at Wolters Kluwer Health, Waltham, MA: Heidi Gentleman Cullen, Vice President, Global Customer Operations
Contact Center Professional of the Year
GOLD STEVIE WINNER:
EE, Hatfield, Hertfordshire, United Kingdom: Karla Cagney, Business Operations Manager
SILVER STEVIE WINNER:
Sundance Vacations, Wilkes-Barre, PA: Doreen Miller, Contact Center Professional
BRONZE STEVIE WINNER:
DHL EXPRESS, Mexico City, Mexico: Omar Martínez - Contact Center Professional of the Year
Contact Center Manager of the Year
GOLD STEVIE WINNER:
VIZIO, Inc., Irvine, CA: VIZIO's Derek Teut - Manages to Make a Difference
SILVER STEVIE WINNERS:
AllClear ID, Austin, TX: Curtis McLaughlin, Customer Support Manager
Assurant Solutions, Atlanta, GA: Elizabeth Conner, Contact Center Manager of the Year
EE, Hatfield, Hertfordshire, United Kingdom: Geraldine Gibson, Business Operations Manager
SurePayroll, Inc., Glenview, IL: Jamal Ayyad, Customer Care Manager
BRONZE STEVIE WINNERS:
Monitronics International, Dallas, TX: Sandy Rivers, Manager, Alarm Response Center
The Remi Group, Charlotte, NC: Elizabeth Barnes, Service Center Manager
Contact Center Leader of the Year
GOLD STEVIE WINNER:
Capital One Bank, McLean, VA: Alice Sesay, Director of Customer Advocacy
SILVER STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Orçun Onat, Chief Customer Care Officer
Vivint, Provo, UT: Tim Izatt, Director of Customer Services
BRONZE STEVIE WINNERS:
Enterasys Networks, Salem, NH: Vala Afshar, Chief Customer Officer and Chief Marketing Officer
Sundance Vacations, Wilkes-Barre, PA: Joe Molitoris, VP-Marketing
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
Customer Service Team of the Year – Recovery Situation - Financial Services
GOLD STEVIE WINNER:
Capital One Bank, McLean, VA: Customer Advocacy Team
BRONZE STEVIE WINNERS:
EverBank, Jacksonville FL: EverBank
John Hancock Signature Services, Boston, MA: Plan to Succeed!
Customer Service Team of the Year – Recovery Situation - All Other Industries
GOLD STEVIE WINNER:
Phonak LLC, Warrenville, IL: Phonak: Commercial Customer Care Recovery
SILVER STEVIE WINNERS:
Allscripts, Chicago, IL: Taming the Tiger Y2012 Event
EE, Hatfield, Hertfordshire, United Kingdom: The Advocates
BRONZE STEVIE WINNERS:
DiCentral, Houston, TX: DiService Bureau Saves the Day
LifeLock, Inc., Tempe, AZ: LifeLock Resolution Department
Sundance Vacations, Wilkes-Barre, PA: Client Resolution Department
Customer Service Complaints Team of the Year
GOLD STEVIE WINNER:
OppenheimerFunds, Englewood, CO: OppenheimerFunds' World Class Complaint Response Team
SILVER STEVIE WINNERS:
Capital One Bank, McLean, VA: Executive Complaint Management Case Team
Symantec, Dublin, Ireland: Symantec Complaints Team
BRONZE STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S.: Avea Iletisim Hizmetleri A.S. Complaints Team
DHL Express, Isando, South Africa: Going “Straight to the Top” to be the top choice for our customers
GetResponse, Wilmington, DE: GetResponse Customer Service Complaints Team
HauteLook, Los Angeles, CA: HauteLook: Providing Relevant, Friendly and Fast Service to More Than 10 Million Members
ProtectCell, Novi, MI: ProtectCell Customer Service Team Views Complaints as Opportunities to Help Customers
Turk Telekom, Istanbul, Turkey: Heroes of Customers
Front-Line Customer Service Team of the Year - Advertising, Business & Diversified Services, Marketing & Public Relations
GOLD STEVIE WINNERS:
Competence Call Center AG, Headquarters, Vienna, Austria: Samsung and CCC
Wolper Information Services, Easton, PA: Wolper Information Services
BRONZE STEVIE WINNERS:
Achievers, San Francisco, CA: Recognizing service teams that directly engage customers.
GeoEye, Herndon, VA: GeoEye's Highly-Rated Customer Service Team
Hyatt Legal Plans, Inc., Cleveland, OH: Hyatt Legal Plans Plan Administration
U.S. Green Building Council, Washington, DC: USGBC’s LEED Support Team – Helping Customers Build Green
Front-Line Customer Service Team of the Year - Computer Hardware, Services & Software
GOLD STEVIE WINNER:
nFocus Solutions, Austin, TX : nFocus Solutions Provides Top-of-the-Line Customer Service to Over 4,500 Clients
SILVER STEVIE WINNER:
Rackspace Hosting, San Antonio, TX: Rackspace Social Media Support Team Delivers Fanatical Support to Customers
BRONZE STEVIE WINNERS:
L-com Inc., North Andover, MA: L-com's Front-Line Customer Service Team
RouteMatch Software, Atlanta, GA: RouteMatch Software, Front-Line Customer Service Team of the Year
ShopKeep POS, New York, NY: Customer Care: The Base that Leads Merchant to Success
Front-Line Customer Service Team of the Year - Financial Services
GOLD STEVIE WINNER:
MasterCard WorldWide, O'Fallon, MO: MasterCard Worldwide's Commercial Products Support Team
SILVER STEVIE WINNER:
OppenheimerFunds, Englewood, CO: OppenheimerFunds' World Class Estate Team
BRONZE STEVIE WINNERS:
Heartland Payment Systems, Princeton, NJ: Heartland Payment Systems' Front-Line Customer Service Team of the Year
John Hancock Financial Services, Portsmouth, NH: John Hancock Pen-Par
John Hancock Signature Services, Boston, MA: Service Operations Integration
SurePayroll, Inc., Glenview, IL: SurePayroll Front Line Customer Service Team
Vestmark, Wakefield, MA: Vestmark's First Line Customer Service Team
Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
FreshBooks, Toronto, ON, Canada: FreshBooks: Executing on Extraordinary Experiences Everyday (aka The Secret Sauce)
SILVER STEVIE WINNERS:
Blinds.com, Houston, TX: Blinds.com Customer Service Team
EMKAY, Itasca, IL: EMKAY Front-Line Client Support Services
VIZIO, Inc., Irvine, CA: VIZIO's Connected Team - Puts the Personal in Personal Computer Support
BRONZE STEVIE WINNERS:
Electro Industries/GaugeTech (EIG), Westbury, NY: EIG's Technical Support Customer Service Team
GE Capital Fleet Services, Eden Prairie, MN: GE Capital Fleet Services Customer Service
Property Insight, Santa Ana, CA: Client Service Deployment Team
Puma Energy Panama, Panama City, Panama: Puma Panama's Customer Service Team - Serving The Canal Through Challenging Times
Wyndham Vacation Ownership, Orlando, FL: Wyndham Vacation Ownership's Owner Services Team
Back Office Customer Service Team of the Year - Financial Services & Insurance
GOLD STEVIE WINNER:
Safelite AutoGlass, Columbus, OH: Safelite Solutions' Vehicle Glass Insurance Claims Team
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Portsmouth, NH: John Hancock Annuity Project Management Office
John Hancock Financial Services, Portsmouth, NH: John Hancock Cash Control Team
John Hancock Financial Services, Portsmouth, NH: John Hancock Reconciliation - Back Office Team of the Year
John Hancock Signature Services, Boston, MA: Innovations at Work
John Hancock Signature Services, Boston, MA: Supporting the Omnibus Initiative – A Change in Business
Back Office Customer Service Team of the Year - Telecommunications
GOLD STEVIE WINNER:
Time Warner Cable, New York, NY: Turning Quality Assurance into the Guardian of Best-in-Class Behaviors" with the COMPASS Program"
SILVER STEVIE WINNERS:
Broadview Networks, Rye Brook, NY: Broadview Network’s Billing Inquiry Team
EE, Hatfield, Hertfordshire, United Kingdom: Contract Validations & Support Team, Greenock
Back Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
EMKAY, Itasca, IL: EMKAY Service Is Simple - Better - Different
BRONZE STEVIE WINNERS:
Accenture BPO Services of BC, Vancouver, BC, Canada: Accenture's Revenue Cycle Operations Team
SilkRoad, Chicago, IL: Behind the Front Lines: SilkRoad’s Back-Office Is Company’s “Glue”
VIZIO, Inc., Irvine, CA: VIZIO's Reseller Support Team
Wheels, Inc., Des Plaines, IL: Wheels Workforce Management Team
Contact Center of the Year (Up to 100 Seats) - Business & Diversified Services
GOLD STEVIE WINNER:
AllClear ID, Austin, TX: AllClear ID Contact Center Austin, TX
BRONZE STEVIE WINNERS:
The CEI Group, Inc., Trevose, PA: CEI's Customer Care Center
TheLadders.com, New York, NY: TheLadders, Job Search Support Center (JSSC)
Veracity Payment Solutions, Atlanta, GA: Veracity Payment Solutions - Customer Service Team
WNS Global Services, Mumbai, India: WNS Contact Center
Contact Center of the Year (Up to 100 Seats) - Computer Hardware, Software & Services
GOLD STEVIE WINNER:
Outsell, LLC, Minneapolis, MN: The Customer Interaction Center (CIC) at Outsell
BRONZE STEVIE WINNERS:
Acronis, Moscow, Russia: Acronis Customer Central
Edmentum, Dallas, TX: Edmentum's Contact Center
L-com Inc., North Andover, MA: L-com's Dedicated Contact Center
Contact Center of the Year (Up to 100 Seats) - Financial Services & Insurance
GOLD STEVIE WINNER:
Philadelphia Insurance Companies, Bala Cynwyd, PA: PHLY's Contact Center
SILVER STEVIE WINNER:
OppenheimerFunds, Englewood, CO: OppenheimerFunds 529 Operations - Investing with a Purpose
BRONZE STEVIE WINNERS:
John Hancock Financial Services, Portsmouth, NH: John Hancock Annuity and Fixed Product Contact Center
SurePayroll, Inc., Glenview, IL: SurePayroll Contact Center
Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE WINNER:
CubeSmart, Wayne, PA: CubeSmart: Connecting with the Customer
SILVER STEVIE WINNERS:
5LINX Enterprises, Inc, Rochester, NY: 5LINX Enterprises, Inc's Contact Center
CHEP USA, Orlando, FL: CHEP USA Customer Care Center
DHL Express, Isando, South Africa: A Certified “Centre of Excellence”
EMKAY, Itasca, IL: EMKAY Contact Support Gurus
Enterasys Networks, Salem, NH: Enterasys Network's In-house Support Center
USANA Health Sciences, Salt Lake City, UT: USANA Health Sciences, Inc.
Contact Center of the Year (Over 100 Seats) - Business Services & Diversified Services
GOLD STEVIE WINNER:
ConsumerInfo.com, Inc., Costa Mesa, CA: freecreditscore.com Southwind Call Center
BRONZE STEVIE WINNERS:
60K Ltd., Sofia, Bulgaria: 60K Ltd.
Monitronics International, Dallas, TX: Alarm Response Center, Monitronics International
Telecontact Ltd., Moscow, Russia: Telecontact Ltd.
Contact Center of the Year (Over 100 seats) - All Other Industries
GOLD STEVIE WINNER:
Kohl's Department Stores - Credit Division, Menomonee Falls, WI: Kohl's Retail Payment Solutions Contact Center - 2012
SILVER STEVIE WINNERS:
Carbonite, Boston, MA: Carbonite's Lewiston Customer Support Center
Marriott Vacation Club International, Orlando, FL: Marriott Vacations Worldwide Owner Services delivers unforgettable experiences that make vacation dreams come true!
BRONZE STEVIE WINNERS:
ARI, Mount Laurel, NJ: ARI's US Call Centers
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Avea Iletisim Hizmetleri A.S. Contact Center
Competence Call Center AG, Headquarters, Vienna, Austria: Competence Call Center Berlin- the next dimension of communication.
Heartland Payment Systems, Princeton, NJ: Heartland Payment Systems Contact Center
Customer Service Management Team of the Year - Banking, Financial Services & Insurance
GOLD STEVIE WINNER:
CSA Travel Protection, San Diego, CA: CSA Travel Protection – Claims And Customer Service Management Team
BRONZE STEVIE WINNERS:
Marsh U.S. Consumer, Urbandale, IA: Marsh U.S. Consumer Customer Service Management Team
Turkiye Ekonomi Bankasi, Istanbul, Turkey: Türk Ekonomi Bankasi Customer Service Management Team
Customer Service Management Team of the Year - All Other Industries
GOLD STEVIE WINNER:
VerticalResponse, San Francisco, CA: VerticalResponse Customer Support Management Team Achieves High Marks for Creativity, Career Growth
BRONZE STEVIE WINNERS:
Acronis, Moscow, Russia: Acronis Customer Central Management Team
ShopVisible, Atlanta, GA: Innovation with ShopVisible's Customer Care Team
Symantec, Dublin, Ireland: Tackling DSAT
WNS Global Services, Mumbai, India: WNS Customer Service Management Team
Customer Service Training Team of the Year
GOLD STEVIE WINNER:
DHL Global Forwarding, Miami, FL: DHL Global Forwarding U.S. Customer Service Team
BRONZE STEVIE WINNERS:
Heartland Payment Systems, Princeton, NJ: Heartland Payment Systems' Customer Service Training Team
John Hancock Financial Services, Portsmouth, NH: John Hancock Customer Service Training Team
John Hancock Signature Services, Boston, MA: The Expanding Role of Training
OptumRx, Costa Mesa, CA: OptumRx Customer Service Training Team
Property Insight, Santa Ana, CA: Client Service - Legacy Application Conversion Trainings
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
e-Commerce Customer Service Award
GOLD STEVIE WINNER:
Delta Air Lines, Inc. Atlanta, GA: @DeltaAssist, eCommerce Customer Service Award
SILVER STEVIE WINNERS:
FedEx TechConnect, Memphis, TN: FedEx TechConnect's Social Media Digital Support
LiveWatch Security, LLC, St Marys, KS: US Senators Visit HQ of Best e-Commerce Company in the Country
Office Depot, Inc., Boca Raton, FL: Office Depot expands Chat services by proactively engaging Direct web customers
StubHub, San Francisco, CA: StubHub’s Customer Service Allows for Best Fan Experience
BRONZE STEVIE WINNERS:
Ally Bank, Detroit, MI: Uses and successes of the online chat
Comcast, Philadelphia, PA: Comcast.com's Web and Mobile Based Customer Service Platform
John Hancock Signature Services, Boston, MA: A Better Web Design Makes a Happier User
Web Design Solutions, San Diego, CA: Web Design Solutions Customer Experience Team
Best Use of Technology in Customer Service - Business & Diversified Services
GOLD STEVIE WINNER:
AllClear ID, Austin, TX: AllClear ID Mobile App
SILVER STEVIE WINNER:
NEW Customer Service Companies, Sterling, VA: Delivering Superior Customer Care Through Technology
BRONZE STEVIE WINNERS:
Achievers, San Francisco, CA: Achievers Member Experience Team Committed to Member Happiness
Cactus Communications, Mumbai, India: CACTUS’s Use of Technology in Customer Service
LiveWatch Security, LLC, St Marys, KS: LiveWatch is 80% More Efficient Because of Technology
Best Use of Technology in Customer Service - Computer Software
GOLD STEVIE WINNER:
Informatica Corporation, Redwood City, CA: Informatica My Support Portal
BRONZE STEVIE WINNERS:
ANCILE Solutions, Elkridge, MD: ANCILE Solutions: Best Use of Technology
Outsell, LLC, Minneapolis, MN: Outsell’s Customer Interaction Center’s Use of Online Chat Software Solution and Smart Chat
Photodex, Austin, TX: Photodex's Customer Support Innovations
SignUp4, Atlanta, GA: SignUp4's Customer Service User Community
Symantec, Dublin, Ireland: Better Support Through Technology
TRICENTIS, Vienna, Austria: Project Sidebar
Best Use of Technology in Customer Service - Financial Services
GOLD STEVIE WINNER:
John Hancock Signature Services, Boston, MA: Back Office Support for Finance Team
BRONZE STEVIE WINNERS:
APAC/NCO, Horsham, PA: APAC/NCO ePayments
John Hancock Signature Services, Boston, MA: A Better Web Design Makes a Happier User
Best Use of Technology in Customer Service - Telecommunications
GOLD STEVIE WINNER:
Portugal Telecom, Lisbon, Portugal: Customer Operations Excellence
SILVER STEVIE WINNER:
EE, Hatfield, Hertfordshire, United Kingdom: Text Service
BRONZE STEVIE WINNERS:
Aspect Software, Chelmsford, MA: Cellular One Improves Customer Service with Aspect Interaction and Workforce Solutions
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Avea-Best Use of Technology
Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE WINNER:
GoDaddy.com, Scottsdale, AZ: GoDaddy.com-Best Use of Technology
BRONZE STEVIE WINNERS:
EMKAY, Itasca, IL: EMKAY’s Technology Is Simple – Better - Different
GetResponse, Wilmington, DE: GetResponse Best Use of Technology in Customer Service
L-com Inc., North Andover, MA: L-com's Customer Service Technology Achievements
Merchant e-Solutions, Redwood City, CA: The MeSopedia story...
PrintingForLess.com, Livingston, MT: PrintingForLess.com Technology Supported Customer Service
Raheja Developers Ltd., New Delhi, India: Raheja Developer's Ltd. Customer Service Innovations
VIZIO, Inc., Irvine, CA: VIZIO's IT Department - Not Your Average Nerds
Award for Innovation in Customer Service - Advertising, Business Services, Marketing & Public Relations
GOLD STEVIE WINNER:
CareerBuilder, Chicago, IL: CareerBuilder's Service Culture of Innovation
BRONZE STEVIE WINNERS:
GetResponse, Wilmington, DE: GetResponse Innovations in Customer Success Team
Warrantech, Bedford, TX: Warrantech Customer Loyalty Program
Award for Innovation in Customer Service - Computer Services & Software
GOLD STEVIE WINNER:
Cisco Systems Inc, San Jose, CA: Cisco Support Community and A New Era of Social Support
SILVER STEVIE WINNERS:
sprd.net AG, Leipzig, Germany: Customer Service by Spreadshirt: Automation and Creativity Going Hand in Hand
Telogis Inc., Aliso Viejo, CA: Hurricane Sandy: With Lives and Livelihoods on the Line, Telogis Provides Mission-Critical Customer Service
BRONZE STEVIE WINNERS:
ANCILE Solutions, Elkridge, MD: ANCILE Solutions: Innovation in Customer Service
Billhighway, Troy, MI: BillhighwayCare: Small but Powerful Billhighway Client Care Team Drives Innovation
i3solutions, Toronto, ON Canada: i3solutions Innovation in Customer Service
Informatica Corporation, Redwood City, CA: Innovation: The Key Differentiator in Customer Success
Norton by Symantec, Mountain View, CA: NortonLive Services Evolves Help Desk Services
Outsell, LLC, Minneapolis, MN: Outsell Customer Centric Sales
TRICENTIS, Vienna, Austria: TRICENTIS Support Team Innovations
Award for Innovation in Customer Service - Banking, Financial Services & Insurance
GOLD STEVIE WINNER:
Assurant Solutions, Atlanta, GA: When Software Behaves Badly - Assurant Mobile Technical Support
SILVER STEVIE WINNERS:
SquareTrade, San Francisco, CA: SquareTrade's Customer-Service Obsession
BRONZE STEVIE WINNERS:
Ally Bank, Detroit, MI: Success of call wait time feature on Allybank.com and Ally Mobile Banking
Heartland Payment Systems, Princeton, NJ: Heartland Payment Systems' Customer Service Innovations
John Hancock Signature Services, Boston, MA: A New Innovation Council
John Hancock Signature Services, Boston, MA: Innovations at Work
John Hancock Signature Services, Boston, MA: Innovative Work Flexibility Measures to Ensure Benefits to Customers
New York Community Bancorp, Inc., Westbury, NY: The Mystery Shopper Reinvented
OppenheimerFunds, Englewood, CO: The Quality Ecosystem
Award for Innovation in Customer Service - Telecommunications
GOLD STEVIE WINNER:
Enterasys Networks, Salem, NH: Enterasys Network's Customer Service Innovations
SILVER STEVIE WINNER:
Portugal Telecom, Lisbon, Portugal: Customer Operations Excellence
BRONZE STEVIE WINNERS:
EE, Hatfield, Hertfordshire, United Kingdom: Development Specialists Internal Improvement Consultancy
Time Warner Cable, New York, NY: Making the Customer the Center of the Process
Turk Telekom, Istanbul, Turkey: Heroes of Customers
Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE WINNER:
CubeSmart, Wayne, PA: CubeSmart: Increasing Our Service iCube!
SILVER STEVIE WINNERS:
FedEx TechConnect, Memphis, TN: FedEx TechConnect's Customer Service Innovations - Service Disruption Experience (SDE)
Marriott Vacation Club International, Orlando, FL: Marriott Vacations Worldwide Owner Services delivers unforgettable experiences that make vacation dreams come true!
PrintingForLess.com, Livingston, MT: PrintingForLess.com Customer Advocate Team Innovation
BRONZE STEVIE WINNER:
HomeAway, Austin, TX: HomeAway's Customer Service Innovations
CUSTOMER SERVICE DEPARTMENT CATEGORIES
In each of the 11 competitive, peer-judged Customer Service Department of the Year categories listed below, voting was also opened to the general public for the fourth annual People's Choice Stevie Awards for Favorite Customer Service. More than 211,000 votes were cast in late January and early February.
2013 PEOPLE'S CHOICE STEVIE AWARDS FOR FAVORITE CUSTOMER SERVICE WINNERS:
Airlines, Distribution & Transportation: TATA Motors
Computer Hardware: Black Box Network Services
Computer Services: Constant Contact
Computer Software: Cvent, Inc.
Financial Services: Paycor
Healthcare, Pharmaceuticals & Related Industries: PetRays
Leisure & Tourism: Marriott Vacations Worldwide Owner Services
Public Services & Education: Salt Lake County
Retail: Zalando
Telecommunications: Portugal Telecom
All Other Industries: Vivint, Inc.
Customer Service Department of the Year – Airlines, Distribution & Transportation
GOLD STEVIE WINNER:
Delta Air Lines, Atlanta, GA: Delta Air Lines Sales Support Center (SSC)
SILVER STEVIE WINNERS:
CHEP USA, Orlando, FL
Delta Air Lines, Inc. Atlanta, GA: Delta Air Lines Reservation Sales and Customer Care
EMKAY, Itasca, IL
TATA Motors Ltd, Mumbai, India: TATA Motors Customer Care
BRONZE STEVIE WINNERS:
Bombardier Aerospace, Toronto, ON, Canada: Bombardier Customer Services team for Commercial Aircraft, Toronto, Montreal and Mirabel, Canada
DHL Express, La Aurora, Heredia, Costa Rica
LeanLogistics, Holland, MI
Customer Service Department of the Year – Computer Hardware
GOLD STEVIE WINNER:
L-com Inc., North Andover, MA
BRONZE STEVIE WINNERS:
Black Box Network Services, Lawrence, PA
Crucial.com, Meridian, ID
Customer Service Department of the Year – Computer Software - Up to 100 Employees
GOLD STEVIE WINNER:
GoECart, Bridgeport, CT
SILVER STEVIE WINNERS:
Acronis, Moscow, Russia: Acronis Customer Central
LawLogix Group Inc., Phoenix, AZ
Pardot, Atlanta, GA
PaySimple, Denver, CO: PaySimple Business Champion Team
Replicon, San Mateo, CA
BRONZE STEVIE WINNERS:
Alloy Software, Nutley, NJ: Customer Service: Helping Customers Transition
Citrix ShareFile, Raleigh, NC
Cvent, McLean, VA
iCIMS, Matawan, NJ: iCIMS Enhances Customer Education and Engagement with New iCARE Customer Site
Inxmail GmbH, Freiburg, Germany: Inxmail Customer Service
Kaspersky Lab, Woburn, MA
ONTRAPORT, Santa Barbara, CA
Photodex Corporation, Austin, TX
SilkRoad, Chicago, IL
Customer Service Department of the Year – Computer Software - More Than 100 Employees
GOLD STEVIE WINNER:
kCura, Chicago, IL
SILVER STEVIE WINNER:
ChannelAdvisor, Morrisville, NC
BRONZE STEVIE WINNERS:
Bronto Software, Durham, NC
TRICENTIS, Vienna, Austria
Customer Service Department of the Year – Computer Services
GOLD STEVIE WINNER:
Network Alliance, Reston, VA
SILVER STEVIE WINNERS:
AppRiver, Gulf Breeze, FL
Norton by Symantec, Mountain View, CA: NortonLive
Profound Cloud, New York, NY
BRONZE STEVIE WINNERS:
Constant Contact, Waltham, MA
Datapipe, Jersey City, NJ
GetResponse, Wilmington, DE
GoDaddy.com, Scottsdale, AZ
Peak 10, Charlotte, NC
Unitiv's Intelligent Help Desk, Alpharetta, GA: Unitiv's Client Services Team
Customer Service Department of the Year – Financial Services
GOLD STEVIE WINNER:
NYCM Insurance, Edmeston, NY
SILVER STEVIE WINNER:
Paycor, Cincinnati, OH: Paycor Takes Care of the Client First
BRONZE STEVIE WINNERS:
Birla Sunlife Asset Management Company Ltd, Mumbai, India
GPS Capital Markets, South Jordan, UT
John Hancock Financial Services, Portsmouth, NH: John Hancock Special Services
OppenheimerFunds, Englewood, CO
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE WINNER:
Navicure, Duluth, GA
SILVER STEVIE WINNERS:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
ZocDoc, New York, NY
BRONZE STEVIE WINNERS:
Board of Certification/Accreditation, Intl (BOC), Owings Mills, MD
USANA Health Sciences, Salt Lake City, UT
Ziehm Imaging Inc., Orlando, FL: Z-Care – Dedicated C-arm Service from Ziehm Imaging
Customer Service Department of the Year – Leisure & Tourism
GOLD STEVIE WINNER:
Marriott Intl, Inc., Bethesda, MD: Marriott Intermediary Partner Care
SILVER STEVIE WINNER:
Marriott Vacation Club International, Orlando, FL: Marriott Vacations Worldwide Owner Services
BRONZE STEVIE WINNERS:
Dousoukai Net Co., Ltd. Osaka City, Japan
The Sutherland District Trade Union Club, Sydney, NSW, Australia
Customer Service Department of the Year – Public Services & Education
GOLD STEVIE WINNER:
NorthStar EMS, Tuscaloosa, AL
SILVER STEVIE WINNERS:
Safe2Drive, Jamul, CA
Texas.gov, Austin, TX
BRONZE STEVIE WINNER:
Ajman Police G.H.Q., Ajman, United Arab Emirates
Customer Service Department of the Year – Retail
GOLD STEVIE WINNER:
Kohl's Department Stores - Credit Division, Menomonee Falls, WI
SILVER STEVIE WINNERS:
CustomInk, McLean, VA
QVC Deutschland Inc. & Co. KG, Düsseldorf, Germany
BRONZE STEVIE WINNER:
Zalando, Berlin, Germany
Customer Service Department of the Year – Telecommunications
GOLD STEVIE WINNER:
Rogers Business Care, Toronto, Canada
SILVER STEVIE WINNERS:
Portugal Telecom, Lisbon, Portugal
Virtela, Greenwood Village, CO
BRONZE STEVIE WINNER:
Veracity Networks, Provo, UT
Customer Service Department of the Year – All Other Industries
GOLD STEVIE WINNER:
CubeSmart, Wayne, PA
SILVER STEVIE WINNERS:
(mt) Media Temple, Culver City, CA
Property Insight, Santa Ana, CA: Client Services Team
Vivint, Provo, UT
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX
Reputation.com, Redwood City, CA
Stylesight, New York, NY
VIZIO, Inc., Irvine, CA
WowWe Inc., The Woodlands, TX
NEW PRODUCT & SERVICE CATEGORIES
Business Intelligence Solution – New
GOLD STEVIE WINNER:
Navantis Inc., Toronto, ON, Canada: Navantis Inc. NBC Learn Customer Care Center
SILVER STEVIE WINNERS:
LexisNexis, New York, NY: LexisNexis Smart Meeting
LivePerson, New York, NY: LivePerson's LP Insights Delivers Actionable Intelligence
BRONZE STEVIE WINNER:
ServiceSource, San Francisco, CA: ServiceSource's ReNew On Demand
Business Intelligence Solution – New Version
GOLD STEVIE WINNER:
Cortera, Inc., Boca Raton, FL: B2B Purchase Data: Maximize Revenue and Minimize Risk
BRONZE STEVIE WINNERS:
Lattice Engines, San Mateo, CA: salesPRISM 6.0
TrueCar, Inc, Santa Monica, CA: TrueCar
Collaboration Solution – New
GOLD STEVIE WINNER:
John Hancock Financial Services, Portsmouth, NH: John Hancock Administration Collaborative Service Model
BRONZE STEVIE WINNERS:
Arkadin Global Conferencing, Paris, France: Arkadin Offers Hosted Lync
Campaign Group Pty Ltd, Sunshine Coast, QLD, Australia Campaign Group & Hanson Construction interactive driver safety program
OppenheimerFunds, Englewood, CO: OppenheimerFunds’ High Conviction Culture
Collaboration Solution– New Version
GOLD STEVIE WINNER:
Lucernex Technologies, Plano, TX: Lucernex's Lx Retail 9
BRONZE STEVIE WINNER:
Brainshark, Waltham, MA: SlideShark Team Edition
Contact Center Solution
GOLD STEVIE WINNER:
EE, Hatfield, Hertfordshire, United Kingdom: IMEI Contact Routing
SILVER STEVIE WINNER:
salesforce.com, San Francisco, CA: Desk.com – Bringing Contact Centers into the Social Revolution
BRONZE STEVIE WINNERS:
LiveOps Inc., Redwood City, CA: LiveOps Platform
OppenheimerFunds, Englewood, CO: OppenheimerFunds’ High Conviction Culture
TeamSupport, Dallas, TX: TeamSupport's latest released version
Incentive Management Solution – New Version
GOLD STEVIE WINNER:
OppenheimerFunds, Englewood, CO: Anyone, Anytime, Anywhere
SILVER STEVIE WINNER:
Xactly Corporation, San Jose, CA: Xactly Express Improves the Sales Process and Reduces Bottom Line for SMBs
IVR or Web Service Solution – New
GOLD STEVIE WINNER:
NEW Customer Service Companies, Sterling, VA: Repair.com
SILVER STEVIE WINNER:
EE, Hatfield, Hertfordshire, United Kingdom: IVR Consolidation
IVR or Web Service Solution – New Version
GOLD STEVIE WINNER:
Bunchball, Redwood City, CA: Nitro Gamification Solutions
SILVER STEVIE WINNER:
Interactions Corporation, Franklin, MA: Redefine Self-Service with a Virtual Assistant
BRONZE STEVIE WINNERS:
Avea Iletisim Hizmetleri A.S., Istanbul, Turkey: Outbound Campaign Suit (OCS)
BlackBerry, Waterloo, ON, Canada: Refreshed BlackBerry Online Support
Marketing Solution
GOLD STEVIE WINNER:
Pitcher GmbH, Zurich, Switzerland: Pitcher GmbH Pitcher (CLM) Close Loop Marketing Platform
SILVER STEVIE WINNERS:
LivePerson, New York, NY: LP Marketer
Outsell, LLC, Minneapolis, MN: Outsell Digital Engagement Platform Version 3.0
BRONZE STEVIE WINNERS:
Crushpath, San Francisco, CA: Crushpath
NetProspex, Waltham, MA: NetProspex – Marketing Data Services
Relationship Management Solution – New
GOLD STEVIE WINNER:
LexisNexis, New York, NY: LexisNexis Smart Meeting
SILVER STEVIE WINNER:
OppenheimerFunds, Englewood, CO: OppenheimerFunds' World Class Estate Team
BRONZE STEVIE WINNERS:
ANCILE Solutions, Elkridge, MD: ANCILE Solutions: Strategic Customer Engagement Program
FedEx TechConnect, Memphis, TN: FedEx's Customer Master Data Management
John Hancock Financial Services, Portsmouth, NH: John Hancock Special Services - Operational Efficiency
Philadelphia Insurance Companies, Bala Cynwyd, PA: PHLY Voice of the Customer Program
Reputation.com, Redwood City, CA: Reputation.com for Business Managed Services
Relationship Management Solution – New Version
GOLD STEVIE WINNER:
SugarCRM, Cupertino, CA: SugarCRM's Sugar 6.5
BRONZE STEVIE WINNERS:
Aprimo, Indianapolis, IN: Aprimo Relationship Manager (ARM) 6.6
Microsoft Dynamics, Redmond, WA: Microsoft Dynamics CRM
OppenheimerFunds, Englewood, CO: OppenheimerFunds’ High Conviction Culture
Parature, Herndon, VA: Parature Social Monitor
TeamSupport, Dallas, TX: TeamSupport Latest Released Version
Sales Automation Solution
GOLD STEVIE WINNER:
Lattice Engines, San Mateo, CA: salesPRISM: Big Data for Big Sales
SILVER STEVIE WINNER:
HomeAway, Austin, TX: HomeAway’s Quick Efficient User Environment
Sales Consulting Practice of the Year
GOLD STEVIE WINNER:
Richardson, Philadelphia, PA: Richardson's Sales Enablement Practice
Sales Training Practice of the Year
GOLD STEVIE WINNER:
The Brooks Group, Greensboro, NC: The Brooks Group
SILVER STEVIE WINNER:
Richardson, Philadelphia, PA: Richardson – Sales Training and Strategy Execution
Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Revana, Tempe, AZ: Let us take you to Revana
SILVER STEVIE WINNERS:
Barry Rhein & Associates, Los Gatos, CA: Transforming Hewlett Packard's Sales Skills with Selling Through Curiosity
Sales Partnerships, Inc., Westminster, CO: Sales Partnerships Sales Outsourcing Leader
Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE WINNER:
Achievers, San Francisco, CA: Industry Leader Achievers Devoted to Social Recognition and Employee Success
Customer Service or Call Center Consulting Practice of the Year
GOLD STEVIE WINNER:
The Brookeside Group, Acton, MA: The Brookeside Group: Consulting the Unknown
Customer Service or Call Center Training Practice of the Year
GOLD STEVIE WINNERS:
OptumRx, Costa Mesa, CA: OptumRx Training Practice of the Year - Leading Through Supervision
BRONZE STEVIE WINNER:
The Brookeside Group, Acton, MA: The Brookeside Group
John Hancock Signature Services, Boston, MA: The Expanding Role of Training
Sales or Customer Service Solutions Technology Partner of the Year - Computer Software
GOLD STEVIE WINNER:
salesforce.com, San Francisco, CA: Salesforce CRM - Providing Customer Service Solutions
SILVER STEVIE WINNERS:
FrontRange, Milpitas, CA: FrontRange
Get Satisfaction, San Francisco, CA: Get Satisfaction Drives Authentic Engagement in the Social Era
Leads360, Inc. Los Angeles, CA: Leads360, Inc.
MaintenanceNet, Carlsbad, CA: Cisco Doubles Service Renewal Rates with New High-Volume Sales Machine from MaintenanceNet
Nuance Communications, Burlington, MA: Nuance and Nina
ServiceSource, San Francisco, CA: ServiceSource
Sales or Customer Service Solutions Technology Partner of the Year - All Other Industries
GOLD STEVIE WINNER:
Location Based Technologies, Irvine, CA: The Location Based Technologies Solution for Both Business and Family
SILVER STEVIE WINNERS:
ForeSee, Ann Arbor, MI: ForeSee
Parature, Herndon, VA: Parature Customer Service Software
BRONZE STEVIE WINNER:
Navantis Inc., Toronto, ON, Canada: Kifinti Technology Solution Partner, Etobicoke, ON, Canada